ALL THE LATEST NEWS UPDATES
Quarter One 2021 Edition
CONTENT
01
LOOKING BACK AT 2021-22
02
YOU MAY HAVE MISSED ..
03
UPCOMING IN 2023
A warm welcome to our latest Customer Newsletter.
It has been one heck of year hasn't it, one we are all in many ways glad to see the back of. There has been so much misery and challenge for each and every one of us, both professionally and also across our personal family lives.
In a world filled with such business uncertainty it is good to know companies like TECHGIANT offer the reassurance of global relationships with hundreds of Vendors worldwide today.
So whether you are planning a simple 'move to the Cloud', an effective UCaaS, CCaaS, or Future-Ready Infrastructure solution, we can help you get your business ready for the new normal, wherever you are.
Our expertise can assure you of the absolute best technology fit, and the most competitive pricing available anywhere on the planet.
So reach out to us and let TECHGIANT provide you with GUARANTEED CERTAINTY for your next ICT project.
H2 2022 Edition
01
Looking back at 2021-2022
What Did We Learn from 2020-21?
It is no secret, COVID-19 caught each and every business by surprise. Companies had to think fast and make the most difficult of decisions to survive. Maintaining high levels of customer service and employee satisfaction against a backdrop of reduced revenues and other significant threats, many organisations had a drastic rethink of their existing business models and made many necessary changes.
Delays to Digital Transformation (DX)
Far too many organisations got 'found out' as a realisation sank in that they did not have the correct agile technologies to support a change to their business model or employee demands. Many rushed into free licensing through applications such as Zoom or Microsoft Teams, and whilst that allowed them to quickly support their remote workforce, it opened them up to risk due to a lack of universal governance and compliance, causing them serious issues elsewhere.
A Single Unified Vision
The pandemic has helped companies understand just how much value collaboration tools have to offer, not just in terms of increased overall business productivity, but also in terms of inclusion and supporting a more distributed workforce.
But in order to deliver the necessary UCaaS and CCaaS tools there are many co-dependent areas of technology (such as Infrastructure & Connectivity, Integration & Interoperability, Manageability, Security, Governance & Compliance), which need to be considered fit for purpose recommendations.
From 1000 global enterprises recently surveyed, there is a strong suggestion that COVID-19 has accelerated digital transformation by an average of up to 6 years, however businesses are sweating assets longer and maintaining a cautionary stance around all but essential procurement to support a more unified, singular strategy, driven visibly from the top down.
The Rise (and rise) of Collaboration
The realisation that collaboration tools can help support remote workforce, both in terms of productivity and inclusion, has helped power many organisations during the lockdown periods.
None moreso is this amplified than through the significant increase in the use of Teams. This spike is largely due to the free licensing off of the O365 stack, alongside its natural integration across the Office Suite.
But this study into Teams increased popularity underwrites the entire marketplace, with many other vendors also experiencing a significant rise in demand.
However, user adoption, application up-time, user experience, governance, security and compliance, are all areas which have often required more attention than given due to the speed at which many of these solutions have been delivered out across the remote workforce.
H2 2022 Edition
02
You May Have Missed ..
TECHGIANT ICT PROCUREMENT WEBINARS
In December TECHGIANT ran a one-off seminar which focused on the Psychology of Procurement with Probability PhD Mathematician, Professor Amey Joshi.
Professor Joshi provided an overview of just how much the often overlooked area of subconscious emotional influence can affect our overall decision-making processes and tasks.
You can request access to the Webinar by clicking on the link below.
Keep an eye out for further live webinars throughout 2023.
VENDOR NEWS
In our quest for continual extension of services out to our customers we have even more news this quarter on several new vendor partnerships, including 8x8, RingCentral, DialPad, Masergy, Cisco, Avaya, Mitel, Safeon, Alert Logic and Aryaka, which extends our global network of service providers even further.
More details of these and many of our other partners can be viewed by clicking the button below.
H2 2022 Edition
03
Upcoming in 2023
PROCUREMENT CLINICS
Aimed at Senior ICT and Procurement roles - a free 3 hr Consultation to explore and ratify both your tactical and strategic Digital Transformation planning - SEE BELOW FOR MORE DETAILS
UPCOMING WEBINARS
Below a selection of 2023 planned sessions:
12th Jul 'Application Service Delivery Excellence'
09th Aug 'High Performance Customer Services'
16th Aug 'The Future of Voice & Collaboration'
TECHTIME INSIGHTS
If you are a senior operational leader why not have your views aired on camera as we ask the topical business related questions around technology, change and organisational culture
OUR ICT PROCUREMENT
CLINICS - BOOK YOUR SESSION TODAY
Book one of our free consultancy sessions and enjoy the following benefits
- Full review of technology procurement planning, legacy refresh necessity and current/future licensing expenditure against potential 2021 budgets
- Full Lifecycle Total Cost of Ownership and Adoption analysis
- Analysis of potential vendor selection process and necessary design Blue-Print
- Inclusion and Diversity assessments
- Organisational Change Management and supporting infrastructure co dependency review
- Compliance and Governance Reporting
Welcome to GAINS ..
Globally Assured
Intrinsic Network
Services
Regardless of where you are on the journey of Digital Transformation we can help with the transitioning from a traditional legacy DX world to the future-ready state of next generation technologies.
Taking the time to understand your shorter term tactical plans and longer term strategic goals using our GAINS methodology, this service will support any planned Procurement activities, helping tremendously to get finalise a best practice design blue-print, against which you can consistently benchmark your potential supply partners and vendor solutions.
Our proven approach will ensure the foundations of your solution are scoped out well in advance, all with a minimal exposure to risk across the project lifecycle, whilst also providing an accurate approximate cost of ownership necessary for your own internal budget application.
- Low Level Design topology works (LLD)
- Solution costings for budget application (with market contingency)
- Change Management, Governance and Compliance reviews
- Telephony Feature Parity analysis
- Network & Connectivity Assessments
- Full Dependency Reviews
- User Adoption and Acceptance Planning
- Contact Centre integration
- OEM integration – call rec, 3rd party etc
- Device integration
- Video Interop and
HAVE YOU ENJOYED OUR LATEST
NEWSLETTER?
Please feel welcome to reach out to us at sales@techgiantworkplace.com with your feedback or let us know if you want to see a specific topic for our next edition due for release in March 2023.
