CX Factor
Tue 09 Sept
|Virtual Event
Join us for a rapid-fire session where top CX providers reveal how they’re shaping the AI-powered future of contact centre excellence.
Time & Location
09 Sept 2025, 12:00 – 13:00
Virtual Event
About the event
In just under 60 minutes, eight leading contact centre providers take the stage to answer one powerful challenge:
How are they harnessing agentic AI to transform customer and agent experiences - and what’s next?
This is not a sales pitch, it’s a showcase of innovation, where each vendor will respond to a unified set of future-focused questions:
Agentic AI in Action - What does real autonomy look like today in their platform?
Operational Innovation – From sentiment analysis to predictive routing: what’s making a measurable difference?
Future Forecasts – What will the modern contact centre really look like in 2 - 5 and 10 years?